Troubleshooting steps for Student Academic Portal on iphone

If you are having issues filtering your list of Advisee's.

First, filter your list of Advisees down by only those with an ‘Active’ Student Status. This is the correct way to limit your list down to only those that are active/registered students in the current term. Since we do not go ‘remove’ advisor assignments once a student leaves Skidmore, all former advisees are still ‘current’ advisees even if they are not current students. So this filter allows you to reduce the full list down to only those that are current students now.

Email All Button

There are a couple of things that would likely be preventing the Email All button from working on your iPhones:

1. The browser on your iPhone may be set to Block Pop-Ups. We found that in Safari browser, if the setting to block pop-ups is enabled, it does not let you know that a pop-up has been blocked and gives you no option to allow it. I believe in Chrome it may default to a Block and Notify setting, so it would more likely visibly tell you that a pop-up was blocked, to let you know you would need to allow the pop-up. Once you disable the Block Pop-ups setting, you will get an option that appears after you touch the Email All option and it will then let you select ‘Allow’ to have the Pop-up come up for the email.

In Safari, to change the pop-up blocking setting, go to the Safari Settings and change the Block Pop-ups setting to disable it:

2. The next thing you would need to do for the Email All function to work is to set your default Mail application to Outlook (so that you would be sending the emails from your skidmore.edu account). To do this, go to your iPhone Settings app, scroll down to find your Outlook app and select it. Then select the Default Mail App option and that will take you to a screen to select Outlook as your Default Mail App:

Once you allow the Pop-up window to appear (that lets you allow the pop-up for this email feature) and have the correct Outlook app set as your default Mail app, it appears you are then able to get this Email All feature to work properly on an iPhone (at least from our own testing).