Please note: that there is a difference between a shared email and a distribution list.
What is a Distribution list
A distribution list in an email list containing various email address. A distribution list is used for sending a single email to multiple users without having to individually type in their email addresses.
What is a Shared Email
A shared email is an email address that can be accessed by multiple users. Usually these emails are used as a way to contact a department or group of individuals without those individuals having to be contacted directly. It also allows for those who have access to the shared email to respond to emails sent as if it were their personal email. If you need a shared email made, please go here.