Technology Requests and Problem Resolutions commonly needed/used by Administrative Assistants

Services (15)

Change in Netshare/Datastor permissions

If you need to add students, faculty, or staff to the list of people who can access a specific folder on Datastor

Change name on phone extension, have a phone moved, or get new phone installed

If you need a phone moved, installed or an extension changed use this service

Change/Add Card Access for Multiple People

If you need card swipe access changed for multiple Skidmore members, use this service

Change/Add Card Access for One Person

If you need card swipe access changed for a Skidmore member use this service

Employee Position Change

This service is for when an employee who is currently working at Skidmore, is transferring position within a department or the department itself.

Faculty Member Returning from Sabbatical

If you need computer equipment reinstalled for a faculty member returning from sabbatical use this service.

IT Equipment Pick Up

If you need to have It provided equipment picked up.

IT Equipment: Office Move Request

When an employee is moving within their office, or to an other office and needs their equipment moved.

New Employee Setup

With one ticket, you can request a new computer, a phone setup (or change), software installations, and more.

Report a Classroom, Auditorium or Conference room Technology problem

If you find a problem with a podium, projector, or other classroom technology

Report a computer problem (hardware or software)

For anything going wrong with your Skidmore computer not covered by another category.

Request guest account

These temporary accounts can be scheduled up to several months in advance.

Tenure Track Employee Tech Request

If a Tenure Track Employee wishes to purchase equipment/software from their allocated budget

Zoom: Get pro/licensed account

For having meetings with more than one person go for more than 40 minutes